<?xml version="1.0" encoding="UTF-8"?><rss version="2.0"><channel><title>AgentlyDesk blog</title><description>Practical writing on live chat for small teams.</description><link>https://agentlydesk.com</link><language>en-us</language><item><title>Live Chat for E-commerce: Recover Abandoned Carts</title><link>https://agentlydesk.com/blog/live-chat-ecommerce-abandoned-carts</link><guid isPermaLink="true">https://agentlydesk.com/blog/live-chat-ecommerce-abandoned-carts</guid><description>Using live chat for e-commerce to cut abandoned carts: find the questions that stop checkout, use proactive messages carefully and staff chat when it counts.</description><pubDate>Sat, 19 Sep 2026 00:00:00 GMT</pubDate><category>live-chat</category><category>e-commerce</category><category>customer-support</category></item><item><title>Chat Widget Design: Match Your Brand Without Clutter</title><link>https://agentlydesk.com/blog/chat-widget-brand-design</link><guid isPermaLink="true">https://agentlydesk.com/blog/chat-widget-brand-design</guid><description>Chat widget design tips: match brand colours, fonts and corner radius, pick a launcher style, keep contrast readable and avoid CSS clashes on mobile.</description><pubDate>Thu, 17 Sep 2026 00:00:00 GMT</pubDate><category>live-chat</category><category>design</category></item><item><title>First Response Time in Live Chat: How to Cut It</title><link>https://agentlydesk.com/blog/first-response-time</link><guid isPermaLink="true">https://agentlydesk.com/blog/first-response-time</guid><description>Practical ways to cut first response time in live chat on a small team: honest hours, notifications, canned replies, clear ownership and what to measure.</description><pubDate>Tue, 15 Sep 2026 00:00:00 GMT</pubDate><category>live-chat</category><category>customer-support</category><category>productivity</category></item><item><title>Verify Logged-In Chat Visitors With HMAC Signatures</title><link>https://agentlydesk.com/blog/verify-logged-in-visitors-hmac</link><guid isPermaLink="true">https://agentlydesk.com/blog/verify-logged-in-visitors-hmac</guid><description>How to verify logged-in chat visitors with HMAC-SHA256: sign identity on your server, keep secrets out of the browser, handle expiry and verify signed webhooks.</description><pubDate>Sat, 12 Sep 2026 00:00:00 GMT</pubDate><category>security</category><category>live-chat</category><category>guides</category></item><item><title>Live Chat vs Support Tickets: When to Use Each</title><link>https://agentlydesk.com/blog/live-chat-vs-support-tickets</link><guid isPermaLink="true">https://agentlydesk.com/blog/live-chat-vs-support-tickets</guid><description>Live chat vs support tickets: which questions belong in live chat, which need a ticket, and how to hand a conversation over without making customers repeat.</description><pubDate>Thu, 10 Sep 2026 00:00:00 GMT</pubDate><category>live-chat</category><category>customer-support</category><category>productivity</category></item><item><title>Live Chat Widget: How to Choose the Right One</title><link>https://agentlydesk.com/blog/choose-live-chat-widget</link><guid isPermaLink="true">https://agentlydesk.com/blog/choose-live-chat-widget</guid><description>A practical checklist for choosing a live chat widget: page weight, CSS isolation, operator tools, offline handling, security and pricing questions to ask.</description><pubDate>Tue, 08 Sep 2026 00:00:00 GMT</pubDate><category>live-chat</category><category>guides</category><category>customer-support</category></item></channel></rss>