Customer support articles
Practical customer support writing for small teams: chat versus tickets, response time and stores.
All posts (4 posts in this topic)
Posts tagged Customer support
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Live Chat for E-commerce: Recover Abandoned Carts
Using live chat for e-commerce to cut abandoned carts: find the questions that stop checkout, use proactive messages carefully and staff chat when it counts.
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First Response Time in Live Chat: How to Cut It
Practical ways to cut first response time in live chat on a small team: honest hours, notifications, canned replies, clear ownership and what to measure.
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Live Chat vs Support Tickets: When to Use Each
Live chat vs support tickets: which questions belong in live chat, which need a ticket, and how to hand a conversation over without making customers repeat.
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Live Chat Widget: How to Choose the Right One
A practical checklist for choosing a live chat widget: page weight, CSS isolation, operator tools, offline handling, security and pricing questions to ask.
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