Support team productivity
Ways for a small support team to answer faster and keep the queue clean without adding people.
All posts (2 posts in this topic)
Posts tagged Productivity
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First Response Time in Live Chat: How to Cut It
Practical ways to cut first response time in live chat on a small team: honest hours, notifications, canned replies, clear ownership and what to measure.
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Live Chat vs Support Tickets: When to Use Each
Live chat vs support tickets: which questions belong in live chat, which need a ticket, and how to hand a conversation over without making customers repeat.
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