Notes from the support desk
Practical guides on running live chat on a small team: what to choose, how to install it safely and how to answer people quickly.
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Live Chat for E-commerce: Recover Abandoned Carts
Using live chat for e-commerce to cut abandoned carts: find the questions that stop checkout, use proactive messages carefully and staff chat when it counts.
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Chat Widget Design: Match Your Brand Without Clutter
Chat widget design tips: match brand colours, fonts and corner radius, pick a launcher style, keep contrast readable and avoid CSS clashes on mobile.
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First Response Time in Live Chat: How to Cut It
Practical ways to cut first response time in live chat on a small team: honest hours, notifications, canned replies, clear ownership and what to measure.
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Verify Logged-In Chat Visitors With HMAC Signatures
How to verify logged-in chat visitors with HMAC-SHA256: sign identity on your server, keep secrets out of the browser, handle expiry and verify signed webhooks.
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Live Chat vs Support Tickets: When to Use Each
Live chat vs support tickets: which questions belong in live chat, which need a ticket, and how to hand a conversation over without making customers repeat.
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Live Chat Widget: How to Choose the Right One
A practical checklist for choosing a live chat widget: page weight, CSS isolation, operator tools, offline handling, security and pricing questions to ask.
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